FAQ

Do you take insurance?

Yes. Laguna Treatment Hospital is in-network with many major health insurance companies, including Anthem BlueCross BlueShield in California, Aetna, and Kaiser Permanente.

Visit our insurance page for more information on using insurance to pay for rehab or to verify your insurance coverage.

What will happen when I arrive at Laguna Treatment Hospital?

Laguna Treatment Hospital promotes a peaceful, private, patient-oriented admissions process. Once you arrive at the airport, one of staff members will meet you at the airport and help you every step of the way as you enter the facility.

Upon arrival, you will meet with an intake coordinator to fill out necessary paperwork and complete a quick search and non-invasive body scan. Afterwards, a nurse will assess you, noting your vitals and discussing your physical and medical history, and then notify the attending physician to obtain admitting orders.

We will also screen for any alcohol or drugs in your system and run diagnostic tests. These tests help our team get to know you and your needs more thoroughly to determine the best treatment plan for you.

This process takes about 10 minutes, and if there are no additional medical concerns, you receive your results the next day. If additional testing is needed (confirmation of STDs, etc.), it can take a few more days to process your results.

Lastly, you will meet with the business office to complete financial arrangements, such as copays and to store any valuables in the safe.

All patients are evaluated by a medical provider within 24 hours of arrival. Patients in acute withdrawal may be treated with medications to ease their symptoms. As soon as they are ready and comfortable, patients are taken upstairs to their assigned room.

Will I get a psychiatric evaluation?

Yes. All patients are evaluated by a provider within 48 hours of arrival.

How long will I be in treatment?

We believe that each person’s journey to recovery is unique, and there is no set timeframe that works for everyone. The average length of our detox program is 5–7 days and 30–90 days for our residential program.

Do you offer medication-assisted treatment (MAT)?

Yes. Patients who are detoxing from alcohol, opioids, or benzodiazepines may be prescribed a tapered regimen of replacement medications to help minimize adverse withdrawal symptoms and their potential complications. As needed, medications are also sometimes used to help ease uncomfortable conditions, such as nausea or vomiting, insomnia, and pain.

Is my treatment completely confidential?

Yes. Laguna Treatment Hospital takes patient privacy very seriously and adheres to the strictest HIPAA confidentiality requirements.

Will you work with my employer?

Many of our patients require a medical leave of absence from work in order to enroll in Laguna’s residential program. If you grant us permission, our business office can disclose certain details such as your enrollment date with your employer to secure your benefits.

Can my family visit me while in treatment? How often?

No, due to current Covid-19 restrictions we cannot accommodate family and guest visitors at this time.

Can I smoke?

Yes. There are designated smoking areas on each floor of Laguna Treatment Hospital.

Can I bring my cell phone and computer?

Yes; however, patients will be prohibited from using their cell phones and electronics for the duration of medical detox or for the first 72 hours of residential care if they did not detox at Greenhouse.

After this blackout period, cell phone and other electronic use are permitted during free time, per our cell phone and electronics policy.

Will I have any chances to leave the facility?

No, due to current Covid-19 restrictions, we are not providing any off-site excursions at this time. Patients are required to stay at the facility until they complete their treatment.

However, patients who need to attend off-site doctor’s appointments or court hearings can arrange for transportation through their case manager.

What happens when I leave treatment?

Your case manager will help place you in transitional supportive housing and enroll in an outpatient program to continue your rehab therapy. We will transport you to the airport or a local sober living home of your choosing, and keep in contact as you ease back in to an unsupervised environment.

We encourage all patients to participate in our alumni program following discharge, so they can remain connected to their Laguna family long after they’ve left.