Michelle McNeal has over 25 years of experience in Administrative Management, Customer Service, and Customer Relationship Management. Michelle’s passion for helping and supporting others led her to start a career in the medical field. Michelle’s medical career began while managing a private practice where she supported the physicians and medical staff with billing and payments, patient appointments, patient referrals, electronic medical record management and day-to-day operations. After receiving her Bachelor’s Degree in Management, Michelle began her career at American Addiction Centers Forterus as Executive Administrative Assistant to the CEO. She later transferred to Laguna Treatment Hospital, where she has held positions as Business Office Manager Assistant and Financial Consultant. After receiving her Master’s Degree in Management and Leadership, Michelle was promoted to Practice Manager where she utilizes her management and leadership skills to support each medical provider as well as the patients addiction treatment effort. Michelle is also a Registered Alcohol and Drug Technician which allows her to inspire and motivate patients while on their road to recovery.