Questions about Help is Available in Orange County, California

Question 1

Accepted Answer

We remain vigilant about patient and staff safety, privacy and well-being. We've established steps to ensure that Laguna Treatment Hospital has protective protocols in place, our admissions process includes a screening for symptoms of Coronavirus and we continue to monitor the situation. For more information please take a look at our detailed Coronavirus notice page.

Question 2

Accepted Answer

Yes, there are designated areas in of our facilities were you can smoke. Please be advised, however, that all cigarettes brought the the facility must be in unopened packs or cartons. Any cigarettes sent or brought by family/friends must also be unopened. Staff can discuss the rules with you in more detail at admission.

Question 3

Accepted Answer

We will usually accept medically stable pregnant women; however, admission is at the discretion of facility staff.

Question 4

Accepted Answer

We are happy to provide transportation to inpatient treatment (and sometimes outpatient treatment). Please be sure to provide all of your travel information, including arrival times, so that we can plan your transport appropriately.

Question 5

Accepted Answer

In order to make treatment as accessible as possible, we will offer translation services as needed. Services may be available more quickly at some facilities than others, but we will make every effort to work with anyone who is seeking treatment. We will also offer ASL translation services in some cases. Please communicate your need for translation when you call to discuss treatment.

Question 6

Accepted Answer

We know that cost can be a stressful topic for many people, and we work to take the anxiety out of payment. We accept many private insurances and also offer a variety of options to make payment a little easier for you. You can read more about our  payment options here. Though we cannot accept Medicare or Medicaid, we will do everything we can to make treatment affordable for you, such as working with you on payment plans.

Question 7

Accepted Answer

Laguna takes all measures to protect the safety of all patients. 

Should an emergency occur, such as a natural disaster, we will relocate/evacuate patients and staff as needed and may stop all admissions temporarily. 

Should the patient have a medical emergency, we will reach out to the patient's emergency contact and follow all directions provided by the patient when he or she was admitted. 

In the case that you need to reach a loved on in an emergency situation, please feel free to call us directly at 949-627-7114 or call your loved one's phone directly (if they are not in detox and have phone access).

Question 8

Accepted Answer

We welcome couples into treatment; however, they will be separated into men's and women's areas and cannot share a room.

Question 9

Accepted Answer

Yes, treatment is always voluntary. There are times when patients will want to leave before they complete treatment against medical advice (AMA). We will provide counseling and encouragement in recovery, but we will never force anyone to stay in our facility. 

If you or a loved is in in immediate danger, seek immediate help from emergency services. You can also call the National Suicide Hotline at 1-800-273-8255 or the National Substance Abuse & Mental Health Services Administration at 1-800-662-4357.

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